# University Hospitals MyChart Still Down a Week After Cyberattack - URL: https://usa-24.com/university-hospitals-mychart-down/ - Publisher: USA 24 - Section: Cybersecurity - Published: 2026-10-30T13:37:05.473Z - Updated: 2026-10-30T13:37:05.480Z - Topics: Healthcare Cybersecurity, Hospital Outages, Ransomware, Patient Data Privacy, Cleveland > University Hospitals has kept its MyChart portal and most public websites offline since Oct. 22, with no restoration date. Here is what is confirmed, what is not, and what patients should do. ## Key takeaways - University Hospitals detected unusual activity on its servers on Oct. 22, 2026, and disconnected its systems from the internet. - As of Oct. 29, most University Hospitals websites and the MyChart patient portal remained down, with no restoration timeline given. - The hospital's intranet was not affected, so doctors can still access patient records, according to spokesperson Ansley Kelm. - No attacker, ransomware label or confirmed theft of patient data has been reported in the sources reviewed. - Patients should call provider offices for appointments, results and refills, and watch for phishing that impersonates MyChart. University Hospitals MyChart has been offline since Oct. 22, when the 18-hospital Cleveland system detected unusual activity on its servers and disconnected its systems from the internet to contain the threat. More than a week later, the patient portal and most of its public websites are still down, and the health system has not said when they will return. The outage is not abstract for patients. MyChart is where people view test results, book appointments and message their care teams, so its absence sends many of them back to the phone. Some doctors' offices have started calling patients to remind them of upcoming visits. University Hospitals confirmed a cybersecurity incident on Monday, Oct. 26. Its public messaging since then has drawn a line between clinical care and digital services. Hospital officials say the first is largely intact. The second is not, and that distinction explains why the same week produced both reassuring statements and frustrated patients. ## University Hospitals MyChart down: how the outage unfolded - Thursday, Oct. 22: The system detected unusual activity on its servers and disconnected from the internet, according to [Ideastream](https://www.ideastream.org/health/2026-10-23/university-hospitals-websites-mychart-down-after-unusual-activity-on-servers). - Monday, Oct. 26: The system confirmed a cybersecurity incident and said it had quickly disconnected its systems, as [WKYC reported](https://www.wkyc.com/article/news/health/university-hospitals-cybersecurity-online-systems-mychart-internet-unusual-activity-servers-response-protocols-digital-services/95-2e2092ad-d295-4bc5-a655-aa964f7413bd). - Wednesday, Oct. 28: In an updated public statement, the system said patients were experiencing "virtually no impact" on their care, as [WKYC reported](https://www.wkyc.com/article/news/health/university-hospitals-cybersecurity-incident-patients-appointments-communicty-mychart-incident/95-64e9d365-be20-4003-9d46-039c70df12f3). - Thursday, Oct. 29: Reporting found most University Hospitals websites and the MyChart portal still down one week after the shutdown, as [Ideastream reported](https://www.ideastream.org/health/2026-10-29/most-university-hospitals-websites-still-down-a-week-after-cybersecurity-incident). The earliest public statement, quoted by Becker's Hospital Review and republished by Dysruption Hub, struck a similar note. A spokesperson said, "While there is currently no impact to patient care delivery, certain digital services are offline while we investigate." That sentence is accurate as far as it goes. It also means the length of the outage depends on the investigation, and the system has not put a date on it. Two things can be true at once. Clinicians can still reach patient records, because the intranet was not affected, according to spokesperson Ansley Kelm. A closed front door still lands on patients, who must call offices to do what used to take a few taps on a phone. ## Which University Hospitals services are still offline The reporting describes a broad but uneven set of problems: - MyChart: Patients cannot use the portal to check results, reschedule or message providers, and they have been told to call provider offices directly, according to [Yahoo News](https://www.yahoo.com/news/us/articles/university-hospitals-confirms-cybersecurity-incident-182935883.html). - Public websites: Most University Hospitals websites remain down, per the [Oct. 29 Ideastream report](https://www.ideastream.org/health/2026-10-29/most-university-hospitals-websites-still-down-a-week-after-cybersecurity-incident). - Network access: Some locations have had trouble connecting to the UH network. - Insurance: Pre-authorizations have run into problems, and patients may face delays. - Scheduling: Some appointments and elective procedures have been rescheduled as the system works to limit the impact on patients. The system has not published a full list of which systems remain offline. Treat this list as what has been reported, not as a complete inventory. ## Is University Hospitals ransomware? What is confirmed and what is not Many people searching this story want to know whether the attack is ransomware. The reporting reviewed here does not answer that question. No source names an attacker, and none says whether the incident involves ransomware. Any ransomware label you see is unconfirmed. Patient data is the other open question. The system has described only "unusual activity on its servers," and the reporting does not say whether patient information was stolen or accessed. Breach-notification status is unknown. If data was taken, formal notifications would normally be the next step, but none has been announced. A separate disclosure adds to the uncertainty. Quest Diagnostics, which runs outpatient lab services for University Hospitals, disclosed a cyberattack on some of its own systems in the same period. None of the reporting establishes a connection to the UH incident, so readers should not assume one. ## What patients should do while MyChart stays down Patients can take several practical steps now: 1. Call your provider's office to confirm appointments and ask how to get test results. 2. Do not rely on portal messages for anything urgent. If you think you have a medical emergency, call 911. 3. Ask the office how it is handling prescription refills during the outage. 4. Raise insurance pre-authorization questions early, since those have caused delays. 5. Watch for phishing. Attackers often target people during outages with texts or emails that impersonate MyChart or UH and link to fake login pages. Do not click links in unsolicited messages. Use phone numbers from paperwork you already have, or look up the number through a source you trust. ## Other hospitals hit by similar outages this fall University Hospitals is not the only system dealing with this problem. Parkview Health, which serves Indiana and Ohio, disabled its network after detecting suspicious activity, which interrupted MyChart access, according to [Dysruption Hub](https://dysruptionhub.com/university-hospitals-ohio-system-disruption/). USA 24 has also covered the [cyberattack on UNM Health](https://usa-24.com/unm-health-cyberattack-ambulance-diversions/), which forced ambulance diversions. That case shows how far the damage can reach when a hospital isolates its network. The pattern is similar here. Patient-facing tools tend to go dark first, while staff keep working on internal systems. A confirmed data breach is a different kind of story. USA 24 has reported on the [Florida Department of Education breach](https://usa-24.com/florida-department-of-education-data-breach/), which may expose data for 4.9 million people. Outages and data theft often arrive together, but they carry different risks for patients. For hospital IT leaders outside Cleveland, the lesson is practical. Test whether clinical staff can still reach patient records if the internet connection is cut. Confirm which services depend on public-facing systems, and rehearse how staff will reach patients when the portal is down. ## What to watch next as restoration stays unscheduled Four developments will show how serious this becomes. First, whether the system publishes a restoration date or a list of systems still offline. Second, whether investigators confirm an attacker, a ransomware group or any access to data. Third, whether the system begins notifying patients about data involvement. Fourth, whether the Quest disclosure is tied to University Hospitals' systems. Each week the portal stays dark adds weight to the appointment reminder calls, the refill questions and the insurance paperwork. Patients who receive a clear restoration date can plan around it. Until the system names one, the most reliable answer still comes from a phone call to the office that treats you. ## Frequently asked questions ### Is University Hospitals MyChart down, and when will it be back? MyChart and most University Hospitals public websites were still down in reporting dated Oct. 29, one week after the system disconnected from the internet on Oct. 22. The system has not given a restoration timeline. In the meantime, patients should call their provider's office for appointments, results and refills. ### Is University Hospitals ransomware? The reporting reviewed does not confirm ransomware. No source names an attacker or says whether the incident involves ransomware, so any ransomware label is unconfirmed. The system has described only unusual activity on its servers. ### Was patient data stolen in the University Hospitals cyberattack? The reporting does not say whether patient data was stolen or accessed, and breach-notification status is unknown. The system has said its intranet was not affected and that doctors can still access patient records. Patients should watch for official notices from the system. ### Are appointments still happening at University Hospitals? In an updated statement on Oct. 28, the system said the vast majority of appointments and procedures had continued as normal. Some appointments and elective procedures have been rescheduled, and insurance pre-authorizations may be delayed. Confirm your visit with the office before you travel. ## Sources 1. [Most University Hospitals websites still down a week after cybersecurity incident](https://www.ideastream.org/health/2026-10-29/most-university-hospitals-websites-still-down-a-week-after-cybersecurity-incident) 2. [University Hospitals websites, MyChart down after 'unusual activity' on servers](https://www.ideastream.org/health/2026-10-23/university-hospitals-websites-mychart-down-after-unusual-activity-on-servers) 3. [University Hospitals confirms cybersecurity incident as MyChart remains unavailable](https://www.wkyc.com/article/news/health/university-hospitals-cybersecurity-online-systems-mychart-internet-unusual-activity-servers-response-protocols-digital-services/95-2e2092ad-d295-4bc5-a655-aa964f7413bd) 4. [University Hospitals says patients should still come to appointments amid cybersecurity incident](https://www.wkyc.com/article/news/health/university-hospitals-cybersecurity-incident-patients-appointments-communicty-mychart-incident/95-64e9d365-be20-4003-9d46-039c70df12f3) 5. [University Hospitals in Ohio takes systems offline after suspicious server activity](https://dysruptionhub.com/university-hospitals-ohio-system-disruption/) 6. [University Hospitals confirms cybersecurity incident as MyChart remains unavailable](https://www.yahoo.com/news/us/articles/university-hospitals-confirms-cybersecurity-incident-182935883.html)